Customer services
If you have questions about a product or your order, then we're here to help.
Before contacting us, you may find your answer on one of our other help pages:
Get in touch
Please note we can only assist with queries about the Online Shop, its products, and orders. We can not help you with queries about orders placed on marketplaces (such as eBay), items bought in our shops and superstores, or with fundraising. Details of how to contact other teams can be found further down the page.
Email us: crukorders@paragon-cc.co.uk
We will aim to respond to email queries within 5 working days.
Call us: 0300 123 4408
Our opening hours are 8am - 5:30pm, Monday to Friday, excluding bank holidays.
Unfortunately, we are not able to process orders over the phone, or sent by email or post.
Festive opening hours and deliveries
24 December: 8:30am - 3pm
25-28 December: closed
29-30 December: 8:30am - 5pm
31 December: 8:30am - 3pm
1 January: closed
Our customer service and warehouse teams will be available at a reduced staffing level throughout the Christmas and New Year period, except for weekends and bank holidays.
You may continue to place orders at any time, but please take in to account delays to deliveries due to the holidays.
The last order dates for Christmas delivery are Wednesday 17th December for standard delivery, and 1pm Friday 19th December for next day. Although our warehouse team will do their best to dispatch orders as quickly as possible after these times, Christmas delivery can not be guaranteed.
Other teams that can help you
The contact centre above can only help with Online Shop-related queries. If you have a question about something else, these teams may be able to help.
Fundraising, events, our shops, superstores, or Cancer Research UK in general
For questions about Cancer Research UK, our fundraising events, or our high street shops and superstores, please contact Cancer Research UK Supporter Services.
Cancer Research UK Flower Shop
Please email enquiries@crukflowers.org, or send a message via the website.
Make a complaint
We are committed to delivering a high standard of service. If you're unhappy with any aspect of our work, we’d like to hear about it. You can contact us by telephone or email as above. We appreciate the opportunity this feedback gives us to learn and improve.
Please provide the full details of your complaint and, if your complaint is about an existing order, please quote your full contact details, the date of your order and your order number. We aim to respond to all complaints about online shop orders within 5 working days. If we need to take longer, we will let you know.