Customer Service

Customer Service

Before going to the trouble of contacting us, if you have a general query please try searching the terms of our website to find the answer. If you’re having difficulties placing an order, please email us with details of the problem.

Email us:

crukorders@paragon-cc.co.uk

We will aim to respond to email queries within 5 working days. In the meantime, thank you for your continued support.

Please note, we are unable to process orders by email.

Call us:

Our opening hours are 8am - 5:30pm, Monday to Friday, excluding bank holidays. Please note, we are unable to process orders over the phone.

Cancer Research UK Flower Shop

For queries regarding our Flower Shop, please email enquiries@flower-shop.cancerresearchuk.org, or send a message via the website. Unfortunately, the contact centre above is unable to assist you with Flower Shop queries.

Need support with a Marketplace (eBay, Depop, ASOS Marketplace, Vestiaire Collective) order?

Please use the contact forms and links available in the relevant app or website to reach our Marketplaces team. Unfortunately, the contact centre above is unable to assist you with these orders or platforms.

Make a Complaint

We are committed to delivering a high standard of service. If you're unhappy with any aspect of our work, we’d like to hear about it. You can contact us by telephone or email as above. We appreciate the opportunity this feedback gives us to learn and improve.

Please provide the full details of your complaint and If your complaint is about an existing order, please quote your full contact details, the date of your order and your order number. We aim to respond to all complaints about online shop orders within 5 working days, if we need to take longer, we will let you know.