- Returns and Exchanges
- Contact us
We charge a postage and packing fee to cover the costs of sending you your products, this allows more money to go towards our life-saving work.
Standard UK delivery (UK mainland and British Isles delivery) within 5–10 working days £3.95
Express delivery 2 - 3 working days (available for personalised products only) £6.95
Next day delivery (for orders placed before 1pm)£7.95
Orders placed after 1pm on a Friday will be delivered the following Tuesday.
All standard UK orders over £25 are FREE.
Delivery outside the UK
We deliver to a number of countries outside the UK. A full list can be found in our terms and conditions.
European delivery - up to 20 working days £15.00
International delivery - up to 20 working days £20.00
European and International delivery charges reflect the current rates charged by the courier companies delivering internationally. These are under constant review and are subject to change.
Returns and Exchanges
Returns and Exchanges
We would like you to be happy with your purchase but if there’s something wrong with your item and you would like your money back, tell us within 30 days of receiving your order and then simply post it back to us at:
Cancer Research UK Trading Limited
If you’re not happy with your item for any other reason and would like your money back, no questions asked, please tell us within 14 days of receiving your order and then simply post it back to us at the address given above. If would like to exchange your item instead, please send it back to us within 14 days of receipt, asking for a replacement.
Find out more about returns and exchanges in our terms and conditions. You will also find more information in the delivery note that will accompany your order.
Before going to the trouble of contacting us, if you have a general query please try searching the TERMS OF OUR WEBSITE to find the answer. If you’re having difficulties placing an order, please EMAIL US email us with details of the problem, you can also call us on 0300 123 4408.
We aim to respond to emails within 24 hours of receiving your email.
0300 123 4408
Lines are open 8am - 9pm Weekdays & 9am - 6pm Weekends
Write to us:Cancer Research UK Orbital Park Ashford Kent TN24 0GA
If we are unable to resolve your query or complaint to your satisfaction, you can submit this for online resolution to the EUROPEAN COMMISSION'S ONLINE DISPUTE RESOLUTION PLATFORM.